Help & support center

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A complete guide to Future Code's systems: what each system does, who uses it, and the daily workflows. If you can't find your answer, the smart assistant replies right away.

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Frequently asked questions

Quick answers to the most common questions about signing in, accounts and reports.

I forgot my password — what should I do?

On the sign-in page press “Forgot password” and enter your registered email or mobile number; you'll receive a link or code to set a new password. If no contact method is registered, your institution's system administrator can reset it for you.

How do I add a new user?

From “Users” press “Add user”, enter their details and choose their role (registrar, accountant, teacher…); they will only see the pages allowed for that role. Adding users is available to the system administrator or any role with that permission.

How do I generate a report?

Open “Reports” from the menu, choose the report type and set the filters (period, program, branch…), then view it on screen or export it to Excel or PDF. Each role only sees the reports its permissions allow.